Unable to Log in to Magento Admin as Page Refreshes

Geoff Jackson

Geoff Jackson (more commonly known by his online pseudonym zigojacko) is the founder of Design Haven and The Clubnet Group which hosts numerous agencies including the most widely recognised of them, Clubnet Digital, a full service digital marketing and creative design/development agency. He also has a personal blog but it doesn't get updated as much as he'd like.

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2 Responses

  1. Mark Beeston says:

    I have had this on and off for a while, worse in IE11, could get in via mozzilla, had server guys, developers look into this and nothing resolved it finally managed to resolve it today for IE11, noticed that the only cookies being created were in Internet Explorer (protected mode) so turned off protected mode and logged straight into admin section, been at this for months now and glad I figured it out

    • Hey Mark, thanks for sharing your experience.

      This issue is usually something that can be resolved locally (i.e. in browser) rather than within Magento itself. There are tons of reasons this could occur though hence the ‘TBC’ at the end of the post as I do plan to expand it to include a whole load more things to check.

      I try not to use IE unless I’m held at gunpoint (in other words, cross browser testing a site we’re working on) but one of the best ways to test this is to load up a private browsing session and then try to log in to your Magento admin.

      If this works without issue, you know the problem is due to cookie/cache storage locally and saves you going any further debugging in Magento.

      Thanks for stopping by to leave a comment detailing your scenario.

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